Return Policy
We want you to be completely satisfied with your Porterraa purchase. If you're not happy with your order, we're here to help with our straightforward return and exchange policy.
30-Day Returns
Return most items within 30 days of delivery for a full refund.
Easy Exchanges
Exchange for a different size, color, or product within 15 days.
Free Returns
Free return shipping on all domestic returns for defective items.
Return Conditions
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
We cannot accept returns for:
- Customized or personalized prints
- Digital download products
- Items marked as final sale
- Items damaged due to customer mishandling
Return Process
Request Return
Contact our customer service team to initiate your return.
Pack & Ship
Pack your item securely and ship it to our return address.
Receive Refund
Get your refund processed within 5-7 business days.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at service@posterraa.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
For damaged or defective items, we will send a replacement immediately upon receiving your return.